for those attending Convention...

A few words on...

Professionalism

by Jennifer Iverson, Kyla Briney & Melanie Morton, Area Developers

No Mom Alone – There is just something about those three little words that inspire us as Field Leaders.

They inspire our love for moms, our desire to foster relationships with other moms and our heart to bring every mom closer to Jesus. It is why we spend so much time with the moms in our community. We consider each aspect of her life from the day to day struggles to what makes her unique in the way God made her. We are especially dedicated to letting her know she is loved. So much so, that MOPS International has created opportunities for us as Field Leaders to personally connect with these moms. Whether that is through a phone call, an email or through a face to face connection at a Community Event or Convention, we represent MOPS.

Because we represent MOPS International, it is important to be professional. Why? Because making a lasting professional impression makes life more pleasant as we serve in ministry – or as my grandmother said, “you catch more bees with honey than with vinegar.” Professionalism is an attitude or character trait that you possess. In being professional, you create a favorable impression, gain respect and cooperation, feel confident in your actions, build a gracious atmosphere and give credibility to our ministry and faith.

So what does being professional look like?

• Smile – greet everyone with warmth and respect. Take time to say hello in an email. Say hello to hotel staff at Convention.
• Refrain from insults and prying curiosity. Like momma said, “If you don't have anything nice to say, don't say anything at all!” and “Mind your own beeswax!”
• Wear appropriate clothing. For us as Field Leaders, that means our polos and name tags while “on duty”. Also, remember: just because we are not at a MOPS function doesn't mean we don't still represent MOPS. Most of us talk about it to almost every person we meet!
• Arrive promptly when expected (or a little early). Being late and unprepared hurts your credibility.
• Know your facts or know where to find them. It's okay to not know all of the answers. Be willing to say you aren't sure and need to check. Be willing to ask questions and then get back to them promptly.
• Accept compliments with humility and gratitude. A simple thank you goes a long way.
• Be gracious. Bring a gift, write a thank you note, acknowledge others’ work.

Special Note About Professionalism at Convention:

Convention is a BIG event where MOPS International is visible nationally. We aren't the only ones in the convention center. Many years I have made contacts with other convention center visitors that have resulted in them becoming part of MOPS International - either as a mom or a supporter. Think of yourself as a sales associate and this is the big sale weekend.

The first part of Convention is Field Leader Training. This is a time for MOPS International to love on you and to provide training. This is your time. Enjoy it!

Once Field Leader Training is over, it is our turn to love on the moms. This is an opportunity to humbly serve them and help make their experience better than they expected. We are not the MOPS Police to keep them in line.

Your Field Leader polo says you are there to be helpful. People will seek it out like a magnet when they have questions...or complaints. For their questions, help them find the answers even if it means asking someone else or walking with them to help them find what they need. For their complaints, listen and respond positively. (Example: I am sorry the only seat left was at the back of the room and you couldn't see. Can I help you find your next workshop so you can get a better seat?)

People are watching you even when you don't see them. Remember that while “everything is permissible, not everything is beneficial.” Please don't complain to other Field Leaders or moms or “bad mouth” the convention center. If you have a concern, please quietly talk to your CD or AD.

We want the moms, the Field Leaders and the MOPS Staff to leave having had a positive experience, please do your part.